Global Privacy Policy

Welcome to the Lyra Social Group LLC ("Lyra Social Group", "LSG", "we", "our", or "us") Global Privacy Policy.

This Privacy Policy explains how we collect, use, process, store, protect, retain, and disclose information across all Lyra Social Group services, including but not limited to:

Discord communities
Discord bots
VRChat communities and events
Websites
Web applications
APIs
Support systems
Community infrastructure
Internal management tools
Future products and services operated by Lyra Social Group LLC

By using any Lyra Social Group service, you acknowledge that you have read and understood this Privacy Policy.

1. Our Privacy Principles

Lyra Social Group is committed to respecting user privacy.

We strive to:

Collect only information necessary to operate our services.
Protect information using reasonable security measures.
Be transparent about our data practices.
Never sell personal information.
Give users reasonable control over their information where practical and legally permitted.

2. Information We Collect

The information we collect depends on which Lyra Social Group services you use.

2.1 Information You Provide

You may voluntarily provide information through:

Support tickets
Contact forms
Appeals
Staff applications
Partnership applications
Event registrations
Community verification
Bug reports
Feedback forms
Email correspondence

2.2 Discord Information

When interacting with our Discord communities or bots, we may process:

Discord User IDs
Usernames
Display names
Avatar hashes
Server (Guild) IDs
Channel IDs
Role assignments
Command usage
Moderation history
Warning records
Ticket information
Server configuration data

Some bot features may temporarily process message content to provide requested functionality or moderation services.

2.3 VRChat Information

When participating in Lyra Social Group VRChat communities or events, we may process:

VRChat User IDs
VRChat display names
Event participation
Community verification records
Moderation history
Community role information

We do not collect private VRChat messages or voice communications outside services we directly operate.

2.4 Website & Application Information

When using our websites or web applications, we may collect:

Browser type
Browser version
Operating system
Device type
Time zone
Language preferences
IP address
HTTP request logs
Session identifiers
Cookies (where applicable)
Cloudflare security events

2.5 Diagnostic Information

To improve reliability and security, we may collect:

Error logs
Crash reports
API failures
Performance metrics
Diagnostic telemetry
Audit events

3. Information We Do Not Collect

Unless explicitly required for a service, we do not knowingly collect:

Government-issued identification numbers
Payment card information
Banking information
Contact lists
Private Discord direct messages
Private VRChat messages
Voice communications outside services we directly operate
Precise GPS location information

We do not sell or rent user information to advertisers, marketing companies, or data brokers.

4. How We Use Information

Information may be processed for purposes including:

Operating our communities
Providing requested services
Moderating communities
Detecting abuse
Preventing fraud
Preventing ban evasion
Responding to support requests
Maintaining security
Improving reliability
Debugging technical issues
Developing new features
Complying with applicable legal obligations

Information is only used for legitimate operational purposes.

5. Legal Basis for Processing

Where applicable, we process information based on one or more of the following:

Your consent.
Performance of services you request.
Our legitimate interests in operating secure communities and services.
Compliance with applicable legal obligations.
Protection of users, staff, and infrastructure.

Lyra Social Group does not sell, lease, rent, or trade personal information.

Information may only be shared when reasonably necessary with:

Discord
Cloudflare
Hosting providers
Database providers
Infrastructure providers
Security providers
Law enforcement or government authorities when legally required
Professional advisors where necessary

Third-party providers receive only the information necessary to perform their services.

7. Third-Party Services

Our services may integrate with or link to third-party platforms including:

Discord
VRChat
GitHub
Cloudflare
Other infrastructure providers

These services maintain their own privacy policies and terms.

Lyra Social Group is not responsible for the privacy practices of external organizations.

8. Cookies & Similar Technologies

Our websites may use cookies or similar technologies for:

Authentication
Session management
Security
Performance
Analytics
User preferences

Where required by applicable law, users may be given choices regarding optional cookies.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:

Unauthorized access
Unauthorized disclosure
Accidental destruction
Loss
Alteration
Misuse

Security measures may include:

Encrypted communications
Role-based access controls
Least-privilege access
Authentication requirements
Firewall protections
Infrastructure monitoring

No internet-based service can guarantee absolute security.

10. Data Retention

Information is retained only for as long as reasonably necessary.

Retention periods depend on:

The type of information.
Operational requirements.
Security needs.
Legal obligations.
Community safety.

Additional information is available in our Data Retention Policy.

11. Your Rights

Subject to applicable law, you may have the right to:

Request access to your information.
Request correction of inaccurate information.
Request deletion of eligible information.
Request information regarding how your data is processed.
Withdraw consent where processing relies upon consent.

Certain information may be retained where necessary for:

Security
Active moderation
Fraud prevention
Ban enforcement
Legal compliance

12. Children's Privacy

Our services are not intended for individuals below the minimum age required to use Discord or other applicable platforms.

If we become aware that prohibited information has been collected from someone not legally permitted to use our services, we will take reasonable steps to remove that information where appropriate.

13. International Processing

Lyra Social Group services may be operated using infrastructure located in multiple countries.

By using our services, you understand that information may be transferred, processed, and stored outside your country of residence where permitted by applicable law.

14. Leaving Our Communities

If you leave a Lyra Social Group service:

Temporary operational information will be removed according to our Data Retention Policy.
Moderation records may be retained where necessary for community safety.
Information required for legal or security purposes may continue to be retained.

15. Security Incidents

If we become aware of unauthorized access affecting information under our control, we will investigate the incident, take reasonable steps to mitigate any impact, and provide notifications where required by applicable law.

16. Policy Updates

This Privacy Policy may be updated periodically.

When changes are made, we will update the version number and "Last Updated" date.

Continued use of Lyra Social Group services after changes become effective constitutes acceptance of the revised Privacy Policy.

This Privacy Policy should be read together with:

Terms of Service
Data Retention Policy
Community Guidelines
Acceptable Use Policy
Cookie Policy (where applicable)

18. Contact

For questions regarding privacy, data protection, or this Privacy Policy, contact:

Legal & Compliance
LEGAL@LYRAFOXWOOD.APP

General Administration
LSG@LYRAFOXWOOD.APP

Discord Support
Open a support ticket in an official Lyra Social Group Discord server.