Data Retention Policy

This Data Retention Policy explains how Lyra Social Group LLC ("Lyra Social Group", "LSG", "we", "our", or "us") retains, manages, archives, and deletes information collected through our Discord communities, bots, websites, applications, and related services.

This policy supplements our Privacy Policy and applies wherever Lyra Social Group processes user information.

1. Purpose

We retain information only for as long as reasonably necessary to:

Operate our services.
Maintain community safety.
Investigate abuse and security incidents.
Resolve disputes.
Comply with legal obligations.
Improve service reliability.

Whenever possible, information that is no longer needed is securely deleted or anonymized.

2. Data Retention Schedule

Data Category	Examples	Standard Retention
Bot Command Logs	Command usage, timestamps, Discord IDs	Up to 30 days
Diagnostic & Error Logs	Stack traces, crash reports, API errors	Up to 14 days
Support Tickets	User support conversations and requests	Up to 90 days after closure
Moderation Records	Warnings, mutes, bans, appeals, incident reports	Retained while operationally necessary
Security Logs	Authentication events, abuse detection, audit records	Retained while operationally necessary
Configuration Data	User preferences, bot settings, server configuration	Until removed by the user or no longer required

Retention periods are approximate and may vary depending on operational requirements.

3. Extended Retention

Certain information may be retained beyond the standard retention schedule when reasonably necessary for:

Security investigations.
Abuse prevention.
Ban evasion detection.
Fraud prevention.
Ongoing moderation matters.
Legal compliance.
Law enforcement requests where legally required.
Protection of Lyra Social Group services or community members.

Information retained under these circumstances will be limited to what is reasonably necessary for the applicable purpose.

4. Data Deletion Requests

Users may request deletion of certain personal information maintained by Lyra Social Group.

Deletion requests may be submitted by:

Opening a support ticket in an official Lyra Social Group community.
Emailing LEGAL@LYRAFOXWOOD.APP.

Reasonable verification may be required before fulfilling a request.

5. Information That May Not Be Deleted

Certain records may be retained despite a deletion request, including but not limited to:

Active moderation actions.
Ban records.
Abuse investigations.
Security incident documentation.
Fraud prevention records.
Information required to comply with applicable law.

These records are retained solely for legitimate operational, security, or legal purposes.

6. Backups

Information scheduled for deletion may temporarily remain within encrypted backups.

Backups are rotated on a regular schedule and overwritten as part of normal operational maintenance.

Deleted information will not be restored from backups except where necessary for disaster recovery or legal compliance.

7. Data Security

Lyra Social Group employs reasonable administrative, technical, and organizational safeguards designed to protect retained information against:

Unauthorized access.
Unauthorized disclosure.
Accidental loss.
Alteration.
Misuse.

No storage system can be guaranteed to be completely secure.

8. Policy Updates

This Data Retention Policy may be updated periodically.

Material changes become effective upon publication unless otherwise stated.

The latest version will always supersede previous versions.

9. Contact

For questions regarding this policy or data retention practices:

Legal & Compliance
LEGAL@LYRAFOXWOOD.APP

General Administration
LSG@LYRAFOXWOOD.APP